Is it July Already? Check Out These Nine Mid-Year ITSM Resolutions
We get it: The gym membership lapsed; the budgeting spreadsheet is currently collecting dust; the green juices got replaced with burgers and shakes.
You’re not alone. New Year's resolutions are usually shown the door by February 1. But, here at SnowFox Solutions, we’re all about second chances.
July 1 is Second Half of the Year Day. And, there's something powerful about a second-half reset, whether it be for the body, mind, soul...or platform strategy. In our industry, mid-year is a critical checkpoint. It's time to look under the hood and see what's working, what's not, and how to get back on track before Q4.
Ready to dust off your shoulders and try again?
Here are nine mid-year resolutions to get the most out of your ServiceNow investment.
Prioritize the Boring Stuff
Clean, predictable, repeatable projects may not be the flashiest proposition. But they deliver the bankable results that keep your program funded and trusted. Say it with us: boring is better.
Tighten Platform Governance
Shadow IT and rogue development are still real. July is the perfect time to revisit your platform guardrails and keep everyone on course.
Simplify and Automate
Generative AI is powerful. But, if your processes are messy, you'll just automate chaos. Take a moment to simplify before you launch.
Power to the People
Is your team ready to level up? Ensure they are by prioritizing upskilling, encouraging knowledge sharing, and fostering a collaborative mindset.
Measure What Matters
It’s time to get real about your KPIs. Are you tracking metrics that tie back to actual outcomes? Fewer vanity stats and more measures of user adoption, resolution time, or value delivered is the way to go.
Shrink Your Backlog
Even one sprint to tackle tech debt can pay dividends. Hit pause the shiny objects and focus on cleaning up what's slowing you down.
Audit Your CMDB
Out-of-date configuration data is like racing on worn-out tires. Schedule a tune-up to ensure your data is fueling good decisions.
Reconnect With Partners
Your implementation or managed services partners aren't "set-and-forget." Now is the ideal time to check roadmaps and plan the next wave of improvements.
Small Wins Add Up
Don't forget to shout out the people behind your platform. Whether it's a "boring" rollout, a high CSAT rating, or a fast fix, a small celebration now can build momentum for the rest of the year.
Here for the Second Half
At SnowFox Solutions, building boring, bankable processes that scale is kind of our thing. If your ITSM strategy is showing cracks, or you want a second opinion on your delivery plans, let's connect...and make the second half the best half.