In The Den
The Den is where strategy becomes action. It’s home to the leaders who shape our vision and the Navigators who bring it to life. Step inside and meet the people behind the work.
As President of SnowFox Solutions, Mike Perez guides the company’s vision and growth with an unwavering focus on delivering measurable value for clients. Backed by over two decades of experience in technology and services, Mike is known for building strong teams and ServiceNow strategies that scale with the business.
President
James Divine is Vice President of Operations at SnowFox Solutions, bringing more than 30 years of experience to the den. For over a decade, his focus has been on ServiceNow transformations, ensuring disciplined delivery and platforms that work in the real world.
VP of Operations
VP of InnovationAs Vice President of Innovation, John Manner focuses on helping organizations align technology with real business impact. Over a 17-year career, he has built and scaled consulting practices, delivery models, and ITSM solutions that drive efficiency, adoption, and growth.
Service Delivery DirectorPaul Schaefer serves as Service Delivery Director at SnowFox Solutions, where his passion for building fuels everything from client delivery to team leadership. With a people-first approach and a forward-looking perspective, Paul helps organizations move from ideas to impact.
Sr. Client DirectorCole Powers is Senior Client Director at SnowFox Solutions, where he works closely with clients and partners to ensure ServiceNow investments translate into real, measurable value. Known for his collaborative approach and ability to listen first, Cole helps organizations navigate complexity, align stakeholders, and build trusted partnerships that extend well beyond go-live