Certified to Win, Engineered for Impact: These Are Your SnowFox Navigators
In the world of ServiceNow, speed counts. But it's also who you bring into the mission that can make or break momentum.
At SnowFox Solutions, we're not just consultants; we're Navigators: trusted partners, certified pros, and agile problem-solvers trained to turn complexity into clean wins.
No Capes Needed. Just Certified Pros Who Deliver
Our behind-the-scenes heroes are clever, adaptable, and always ready to jump into action. And thanks to a viral AI trend, we've given them the superhero treatment (action figures and all).
Meet a few standout Navigators and discover how they save the day for ServiceNow sales teams and customers.
Ethan Jacocks, Managed Services Pod Lead
When the go-live dust settles, that's when Ethan shines.
As the Managed Services Lead at SnowFox, he's the steady hand behind ongoing platform optimization, customer support, and long-term client satisfaction.
With a background in ITSM and application development, Ethan is a quiet force - highly certified, deeply reliable, and always ten steps ahead. He doesn't just help clients launch well; he helps them live well on ServiceNow.
Mike Perez, President
Before founding SnowFox, Mike spent years in the ServiceNow ecosystem selling it, scaling it, and seeing exactly where partners could do better. He would assemble a team of Navigators with a vision: create a U.S.-centric ServiceNow partner that could win on relationships, not headcounts.
From strategic deals to team development, Mike keeps one eye on long-term growth and the other on ensuring SnowFox delivers like a team twice its size. Mike leads the pack to make it happen.
James Divine, VP of Operations
James isn't just part of the IT world; he's been shaping it for over three decades.
He combines technical depth and operational excellence and is among the lead Navigators behind the scenes. From ServiceNow best practices to internal workflows, James keeps everything aligned for scale without sacrificing SnowFox's boutique touch.
John Manner, VP of Innovation
John doesn't just know ServiceNow; he's helped shape how partners think about it.
Innovation at SnowFox isn't about shiny objects. It's about impact. From refining internal frameworks to pioneering new vertical plays, John is a culture shaper, a system builder, and a mentor to the next wave of Navigators.
Where Strategy Meets SnowFox Superpower
From quick-turn ITSM builds to long-term managed services support, our Navigators bring expertise, empathy, and sharp execution to every project. Want to go high, further, and faster with SnowFox? Subscribe to our newsletter and get a front-row seat to SnowFox success stories, delivery insights, and new ways to partner smarter.