We Asked ChatGPT to Roast Every Attempt at Digital Transformation
The ITSM space is full of good intentions (and just as many pain points). We believe the best relationships are built on honesty. So, why not have a little fun while getting to the root of common industry missteps?
Back at the den, SnowFox Solutions has seen it all. That’s why we asked ChatGPT to give us tough, but fair takes on failed attempts at digital transformation. Because, for every roast, we promise there is a smarter, SnowFox-approved way forward. And that way is powered by ServiceNow, guided by pragmatic partnership, and rooted in real, achievable outcomes.
With that said, it's time for a little tough love...and to talk solutions
“You say you have a CMDB; but it’s basically a Google Sheet with trust issues.”
First, we tried to warn you. Open AI did not pull punches with this one.
Next, we’re going to hold your hand as we say this: CMDB’s are only as good as the data inside them. Most are outdated, fragmented, or not connected to any meaningful action.
How to Close That Trust Gap?
Real-time, automated approach to asset discovery
Empower visibility across the entire ecosystem
“Ah yes, your digital transformation. You mean adding a chatbot to a broken process and calling it innovation.”
It doesn’t stop at tech adoption. Reimagined workflows from the ground up are at the heart of digital transformation.
What is the desired blueprint?
Map end-to-end processes that drive value.
Align AI and automation with business outcomes.
“Your “managed services” is just four people responding to tickets with no SLA and a prayer.”
True managed services mean strategic partnerships, proactive planning, and consistent delivery.
Your answered prayers?
Outcome-based agreements
Scaling with on-demand expertise
Reporting and insights that support continuous improvement
“Your request portal looks like a 2003 blog and crashes more often than it helps.”
Over two decades on, the new standard includes unified service portals, self-service options, and intuitive UX.
Want to get caught up to 21st century standards?
There’s a SnowFox Navigator for that.
But first, are you ok?
After all that, a wellness check is in order.
SnowFox Solutions didn’t get into this business to provide band-aids. So, if any of these sting, that means something hit a little too close to home. With the right partner, mindset, and the ServiceNow platform, finding a scalable and sustainable path is within reach. Thankfully, our Navigators are here to help you ditch the ITSM drama and get results.
In the meantime, be careful what you ask ChatGPT.